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$2.13 XM Radio

Posted: Fri Apr 16, 2010 8:34 pm
by champguy
I know people are tired of the Luddite speaking, but for $2.13 I will look out the window and use my own judgement about the weather. I know, some fly higher, and certainly faster than I do, but It's a good idea never to out fly your back up system. When you need Plan "B", you really do need it to work.

Re: $2.13 XM Radio

Posted: Sat Apr 17, 2010 8:22 am
by lucaberta
Second that! We're just so spoiled with modern days technology in the cockpit! I wonder how many actually practice how to deal with a broken GPS or a broken EFIS in real life... let alone a broken XM weather! Our kind of airplanes don't need electrons or programs to fly, yet, so let's not become too dependant on those nice add-ons.

My 2 europennies.

Ciao, Luca

Re: $2.13 XM Radio

Posted: Fri Apr 23, 2010 6:41 pm
by Cavebear42
I was slack-jawed at this story. I can't fathom paying a reconnect fee when you are
1. A long-time customer with 2 planes on the plan.
2. Have a credit card on file.
3. Have an outstanding bill not worth the time time to mess with.

I consider myself a pretty easy going guy, but Hal has me beat hands-down. I think that anyone in his situation deserves a waiver of fees. However, he isn't anyone. I would expect that the world's largest pilot shop probably sells more devices with XM subscriptions than any other private vendor. I would think that the CEO of XM (or, at very least, Garmin) would be willing to take his call for a complaint. Can you imagine is Sporty's dropped the XM models from their inventory?

Re: $2.13 XM Radio

Posted: Sat Apr 24, 2010 8:29 pm
by jackhodgson
Cavebear,

Even if Hal were upset by this XM billing thing, I don't think he'd throw his weight around that way. From the couple times I've met him, and from what I've heard from everyone, he's an incredibly decent and easygoing guy.

He was clearly more amused by this billing snafu than bothered.

Re: $2.13 XM Radio

Posted: Sun Apr 25, 2010 11:10 am
by champguy
Revenge is best served cold.
By not making a fuss, he got the same service any of us would get, and we all know about it.
When the whole story gets back to the boss, I'll bet there is an unplesant scene.

Re: $2.13 XM Radio

Posted: Sun Apr 25, 2010 1:39 pm
by Dave Higdon
Great guy, Hal...and no ingenue where business is concerned...as he said to us, he's going to get tens of thousands of dollars of word-of-mouth out of this stupid snafu...we're all just helping out 8-) ...willingly ;) and happily :lol: .

It's this sort of management that comes to mind when business people tell me about how it's "Big Gub'i'ment" or "Big Labor" or "Regulation" that challenges their profitability...interestingly, most of 'em that say that to me I know are doing well, thanks, profitable -- just not as profitable as a couple of years ago, but still in the green...

...and too many of 'em would encourage the same behavior and attitude shown toward Hal and the Sporty's Wx weather account, because of a philosophy that the $2.13 is the important thing and the customer can be damned -- it's not as if there's not alternatives...

And this sort of corporate arrogance is one reason why my conversations with my FAA friends and alphabet-group execs often turn to preserving UAT as the ADS-B option for non-turbine aircraft...it can deliver traffic and weather over the TIS-B and FIS-B channels, which is free with our excise-tax payments and provides more than enough of the same utility as the high-priced spread...

So let's keep Hal's story rollin' :)

Dave

Re: $2.13 XM Radio

Posted: Fri Apr 30, 2010 6:53 am
by Soccer-Jock
I wonder if XM-Sirius is aware of how much (relative) publicity their little incident got?